ISO 9001 Quality Management System
Fundamentals - 2 days
This course offers a detailed overview of the requirements of the ISO 9001 quality management standard.

About this course
This course will demystify ISO language and terminology used in the ISO 9001 quality management standard. It will help the participant understand the intent behind the standard’s clauses and how they can be applied to benefit any organization. Implementation tips and common pitfalls will be covered, as well as how existing processes in a business can be used to support a management system.

Participants can apply the principles and intent of the requirements into their own workplace. Through workshop exercises and conversation, participants discover how the requirements apply in real world situations.

Participant Profile

  • Employees wanting to understand the requirements of the ISO 9001 Quality Management Standard
  • Management Representatives
  • Internal auditors of management standards
  • Leaders in the organization who wish to gain a comprehensive overview of their QMS

Take Aways From This Course
Participants take away a comprehensive understanding of the requirements of the ISO 9001 quality management standard and how the intent behind the clauses applies in the business world.

Participants will also gain a clear understanding of:

  • The standard’s intention, fit and function
  • The definition of nonconformities and dispositions
  • The definition of corrective and preventive actions
  • Continuous improvement principles and relevant data collection methods
  • Why internal audits are required as a value added business tool
  • Areas of the system to be documented as policies and procedures and the criteria to decide

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ISO 9001 Quality Management System
Internal Auditing - 2 days
Employees with an understanding of the auditing process may want this opportunity to get more practical hands-on experience. Simulation exercises will provide participants with actual internal auditing practice.

About this course
Simulation exercises will provide a real-world opportunity for participants to practice internal auditing. Scenarios are played out and meaningful critique is provided by both experienced auditors and class peers.

Participant Profile

  • Employees wanting to gain internal auditing experience

Take Aways From This Course
Participants are able to take away practical auditing experience and should feel comfortable about conducting an internal audit in their own workplace.

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ISO 9001 Quality Management System
An In-depth Look - 4 days
This course offers a detailed overview of the requirements of the ISO 9001 quality management standard and how to conduct effective internal audits.

About this course
The first half of this course provides a comprehensive walk-through of all the quality system requirements. Students learn about common misinterpretations of the standard and how to avoid them. Participants will learn to apply the principles and intent of the requirements into their own workplace. Through workshop exercises and conversation, participants discover how the requirements apply in real world business situations.

Using the requirements of the ISO 9001 quality management standard as a backdrop, the second half of this course covers the fundamentals of internal auditing. Students will walk through the steps of conducting a full, formal audit and will apply this knowledge in a variety of workshop exercises. Students will be able to apply these skills as soon as they return to their workplace.

This course covers:

  • Internal auditing steps and process
  • How to use risk assessment to right-size documentation needed by your organization
  • Effective communication flow of business and customer objectives and requirements
  • What needs to be done to ensure that your suppliers deliver to your specifications
  • How to use the management system to align your business processes
  • What your Quality Manual needs to say, including the six required procedures, objectives and policies and management review

Participant Profile

  • Executives, managers and front-line supervision
  • Leaders responsible for supporting a quality management system
  • Employees who work within a quality management system

Take Aways From This Course
Participants gain an understanding of the requirements, and more importantly the intent, of the ISO 9001 Quality Management Standard and how it applies to their organization. Participants take away a roadmap to implement a new management system, or to upgrade and refresh an existing management system.

Additionally, participants will:

  • Gain hands-on auditing practice
  • Learn how to find specific system gaps and weaknesses via internal audits
  • Understand how to obtain objectives such as departmental goals
  • Acquire skills to manage customer expectations in your quality management system

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ISO 9001 Quality Management System
Executive Overview - 4 hours
Busy executives want to know the bottom-line as succinctly and clearly as possible. This course and offers an intense and comprehensive summary of the proper fit and function of an ISO 9001 quality management system, what a quality management system should do for your company, what is involved and what to expect.

About this course
This course offers a high level look at the costs and benefits of utilizing a quality management system based on the ISO 9001 standard. It answers the questions:

  • What is a quality management system and why do I need one?
  • What is the proper fit and function of the quality management system within my organization?
  • What will the organization get out of this exercise?
  • What will it cost in terms of resources, time and money?

Participant Profile

  • Executives considering implementing a quality management system
  • Management who are revamping or resurrecting an existing quality system

Take Aways From This Course

  • A clear idea of what a quality management system is and what it can do for your organization
  • How a management system improves the company’s bottom line (Business Fundamentals)
  • How the operational aspects of employees are linked to the ISO management system
  • The primary scope, purpose and main objectives of a quality management system
  • Key areas in your organisation to focus on to attain value added results

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ISO 14001 Environmental Management System
Introduction - 1 day
Often employees working within an EMS don’t understand the extent of the system or understand how their day-to-day actions fit into the whole framework and the larger community. How does what they do impact the environment? Why do legal obligations have to be identified, kept current and met every day?

About this course
This course offers an overview of the requirements of the ISO 14001 Environmental Management Standard. Participants will review both the clauses in the standard, and the intent behind the words and gain valuable tips for system implementation and ways to audit the requirements. Helpful hints are provided on how to integrate an EMS into an already existing management system.

This course also covers:

  • Environmental impact assessment and risk prioritization
  • How laws and regulations are incorporated into the system
  • How to evaluate and educate subcontractors and visitors
  • How to use already existing company documents to support the system

Participant Profile

  • Employees wanting to understand the requirements of the ISO 14001 Environmental Management Standard
  • Internal auditors of management standards who want to audit an EMS
  • Leaders in the organization who wish to gain a comprehensive overview of their EMS

Take Aways From This Course
Participants take away a comprehensive overview of the requirements of the ISO 14001 Environmental Management Standard. Participants gain a clear understanding of:

  • How to identify and assess environmental impacts and potential concerns
  • How to prioritize potential impacts
  • How to interpret and record environmental nonconformities
  • How to initiate and prioritize corrective and preventive actions
  • What areas of the system are to be documented as policies and procedures

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ISO 14001 Environmental Management System
An In-depth Look - 3 days
What are the environmental management system “requirements”? What is already in place in my organization that can be used to support a management system? What is the larger community looking for in my business to be environmentally responsible? What environmental laws and regulations are applicable to my company products, processes and services? How do I find out? How do I keep up to date? What do I need to know to implement a system without the use of a costly consultant?

About this course
This course provides an in-depth walk-through of all of the ISO 14001 Environmental Management System requirements. Participants gain a deep understanding of the intent of the clauses and how they are effectively implemented in a variety of businesses. Learn about common misinterpretations of the standard and how to avoid them.

Participants will learn to apply the principles and intent behind the requirements into their own workplace. Workshop exercises and conversations will be used to help discover how the requirements apply in real world situations.

This course also covers:

  • How to use risk assessment to right-size documentation needed by your organization
  • Effective communication of environmental risks, objectives and system requirements
  • Training requirements to ensure all employees are aware of their obligations to the system
  • What documents are required to support the system including procedures, objectives and policies

Participant Profile

  • Executives, managers and front-line supervision
  • Leaders responsible for supporting an environmental management system
  • Employees who work within an EMS

Take Aways From This Course
Participants gain an understanding of the requirements, and more importantly the intent, of the ISO 14001 Environmental Management Standard and how it applies to their organization. Participants take away a roadmap to implement and implement a new management system or to upgrade and refresh an existing management system.

Additionally, participants will:

  • Gain hands-on auditing practice
  • Learn how to find specific system gaps and weaknesses

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ISO 14001 Environmental Management System
Executive Overview - 4 hours
Busy executives want to contribute to their company’s success by increasing profitability in the global fight against pollution. How can the environmental impact of the business’s products, processes and services be effectively managed? Being a responsible corporate citizen means understanding the interaction of the organization to its community and, its legal and statutory obligations. This course highlights how an EMS (Environmental Management System) provides:

  • An understanding of a company’s environmental context
  • A framework for assessing risk
  • A means to identify and ensure legal compliance

About this course
This course provides executives and senior managers with an understanding of:

  • The intent and interpretation of the ISO 14001 environmental management standard from a business perspective
  • The major principles and drivers of the management model in the standard
  • What are your environmental impacts and footprint
  • How ISO 14001 can improve your company’s profit margin
  • How ISO 14001 makes a positive impact on your stakeholders, customers and the community
  • Key areas in your organisation to focus on to attain results
  • The costs and benefits of setting up an EMS

Participant Profile

  • Executives considering the utilization of an environmental management system
  • Management who are revamping or resurrecting an existing system

Take Aways From This Course

  • An overview of the requirements of the ISO 14001 Environmental Management Standard
  • The primary scope, purpose and main objectives of an EMS
  • How a management system improves the company’s bottom line (Business Fundamentals)
  • How the operational aspects of employees are linked with the management system and associated environmental impacts
  • Key areas in your organisation to focus on to attain value added results

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ISO 45001 Health and Safety Management System
Introduction - 1 day
Often employees working within a management system don’t understand its extent or understand how their day-to-day actions fit into the whole framework. What risks and hazards do they confront on a daily basis and how can they mitigate these risks? Why do legal obligations have to be identified, kept current and met every day?

About this course
This course offers an overview of the requirements of the ISO 45001 OH&S Management Standard. Participants will review both the clauses in the standard, and the intent behind the words. They will learn some tips for system implementation and ways to audit the requirements. Helpful hints are provided on how to integrate OH&S requirements into an already existing management system.

This course also covers:

  • How to identify applicable laws and regulations in your work environment
  • How to prioritize hazards in your workplace
  • How to interpret and record near misses and injuries
  • How to evaluate and educate subcontractors and visitors
  • How to use already existing company documents to support the system
  • How to test the system to ensure that it is effective

Participant Profile

  • Employees wanting to understand the requirements of the ISO 45001 OH&S Management Standard
  • Internal auditors of management standards who want to audit an OH&SMS
  • Leaders in the organization who wish to gain a comprehensive overview of their OH&SMS

Take Aways From This Course
Participants take away a comprehensive overview of the requirements of the OHSAS 18001 Occupational Health and Safety Management Standard. Participants gain a clear understanding of:

  • How to identify and assess occupational health and safety hazards and potential concerns
  • How to prioritize potential impacts
  • How to interpret and record incidents
  • How to initiate and prioritize corrective and preventive actions
  • What areas of the system are to be documented as policies and procedures

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ISO 45001 Health and Safety Management System
An In-depth Look - 3 days
What are the occupational health and safety management system “requirements”? What is already in place in my organization that can be used to support a management system? What needs to be in place in my organization to ensure the health and safety of my employees? What laws and regulations are applicable to my company’s work environment? How do I find out? How do I keep up to date? What do I need to know to implement a system without the use of a costly consultant?

About this course
This course provides an in-depth walk-through of all of the management system requirements. Learn about common misconceptions of the standard and how to avoid them.

Participants will learn to apply the principles and intent behind the requirements into their own workplace. Through workshop exercises and conversation, participants discover how the requirements apply in real world situations.

A simulation exercise provides participants with a hands-on internal auditing experience.

This course covers:

  • How to identify and prioritize work-place risks and hazards
  • How to identify and prioritize legal and statutory obligations
  • How to set up a system to mitigate risks and hazards and ensure legal compliance
  • How to use risk assessment to right-size documentation needed by your organization
  • Training requirements to ensure all employees are aware of their obligations to the system
  • What documents are needed to support the system including procedures, objectives and policies
  • How objectives required by the system fit into the operation of the business
  • What internal auditors should focus on

Participant Profile

  • Executives, managers and front-line supervision
  • Leaders responsible for supporting an occupational health and safety management system
  • Employees who work within an occupational health and safety management system

Take Aways From This Course
Participants gain an understanding of the requirements, and more importantly the intent, of the ISO 45001 Occupational Health and Safety Management Standard and how it applies to their organization. Participants take away a roadmap to implement a new management system or to upgrade and refresh an existing management system.
Additionally, participants:

  • Gain hands-on auditing practice
  • Learn how to find specific system gaps and weaknesses

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ISO 45001 Health and Safety Management System
Executive Overview - 4 hours
Every employee expects to go home to their loved ones at the end of the day in the same condition as they started in. Busy executives want to know how they can ensure that their employees are working in a safe and healthy manner, every day, in every function. Poor health and safety management costs the company lost wages and productivity and, high insurance claims. Participants will learn how an effective H&S (Health and Safety) management system provides:

  • A productive and cost effective work environment for your employees
  • A framework for assessing occupational health and safety risks
  • A means to identify and ensure legal compliance

About this course
This course provides executives and senior managers with an understanding of:

  • The intent and interpretation of the ISO 45001 Occupational Health and Safety Management Standard from a business perspective
  • The major principles and drivers of the management model in the standard
  • How to identify and mitigate risks and hazards in the workplace
  • How an OH&S management system can improve your company’s profit margin
  • How an OH&S management system will make a positive impact on the welfare of your employees
  • Key areas in your organisation to focus on to attain results
  • The costs and benefits of setting up an OH&S management system

Participant Profile

  • Executives considering implementing a OH&S management system
  • Management who are revamping or resurrecting an existing OH&S system
  • Management wanting to integrate an OH&S component into an existing management system

Take Aways From This Course

  • An overview of the requirements of the ISO 45001 Occupational Management Standard
  • The primary scope, purpose and main objectives of an OH&S management system
  • How the management system improves the company’s bottom line (Business Fundamentals)
  • How operational aspects of employees are linked to the management system
  • Key areas in your organisation to focus on to attain value added results

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Integrated Management Systems
Overview - 1 day
There are many similarities between the three management standards primarily used in the workplace. They are set-up in such a way that they can be easily integrated into one management system. What are the common elements? What are some of the issues in overlaying the requirements of a newly implemented management standard into an existing system? How can redundant documentation be eliminated? How can integrated management systems be made seamless so that they become “the way we run our business”?

About this course
This course offers the participants a review of both the similarities and the differences between the ISO 9001 Quality Management Standard, the ISO 14001 Environmental Management Standard and the ISO 45001 Occupational Health and Safety Management Standards. The differences in documentation requirements for each standard are discussed as well as issues with the process of integration.

This course also covers:

  • What needs to be discussed in management reviews when systems are integrated
  • The impact integration has on operational documentation
  • The management of additional training requirements
  • Internal auditing considerations
  • Considerations for an integration project

Participant Profile

  • Executives and senior management
  • Managers responsible for the management systems
  • Manager considering the integration of more than one management standard

Take Aways From This Course
This is course is essential for organizations who wish to overlay a new management standard onto an existing management system or for those that are trying to implement more than one management standard at the same time. Participants gain a clear understanding of the issues involved in an integration project, what the common elements are, the emphasis and focus for each standard and how to seamlessly integrate the requirements into the business.

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Internal Auditing - Principles and Best Practices
Fundamentals of Internal Auditing - 1 day
What do newly assigned internal auditors need to know about auditing? How does the process work? What kind of attitude should an auditor adopt when auditing fellow employees? What preparation is involved? What type of questions should be asked? What documents need to be looked at? These and many other questions about internal auditing are answered in this course.

About this course
This course explains how to conduct an internal audit. Participants discover what preparation is needed, how to do a documentation or desk audit, how to prepare audit questions, use of checklists, interviewing techniques, the purpose of opening and closing meetings, how to record and assess findings, how to determine and assess nonconformities, how to prepare and present an audit report.

This course also covers:

  • Constructive listening
  • What to look for
  • Value-added observations
  • How to use your knowledge of the business while auditing
  • How to handle difficult situations

Participant Profile

  • Anyone wishing to become an internal auditor
  • Newly appointed internal auditors

Take Aways From This Course
Participants in this course take away a clear understanding of the steps involved in conducting an audit. Novice auditors should be able to do desk audits and audit preparation on their own right away. It is recommended that novice auditors should observe at least one other internal audit in their own company, before auditing on their own.

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Internal Auditing - Principles and Best Practices
Managing an Internal Audit Program - 1 day
One of the responsibilities of the management representative or person responsible for the management program is to set up and run an internal auditing system. What needs to be considered? How can internal auditing be useful and relevant to the business and more than just a management system exercise? How should a schedule of audits be set up? What needs to be taken into account when choosing internal auditors?

About this course
This course offers participants an understanding of the intent of the internal auditing requirement of the management standards. It covers:

  • What has to be audited to serve the needs of the business
  • How to use audit results in management review
  • Auditing business objectives and goals
  • Considerations for setting up a comprehensive schedule
  • Monitoring systems already in place that can be considered part of the program
  • What should be included in the internal auditing program
  • Considerations for the selection of good internal auditors including
    • Capabilities
    • Relevant knowledge
    • Specific skills
    • Personal attributes
  • Development and use of checklists, their benefits and pitfalls
  • Auditing the audit program

Participant Profile

  • Managers or employees wishing to set up and manage an internal auditing program

Take Aways From This Course
Participants in this course take away a clear understanding of what is required to set up an internal auditing program that serves the business and meets the requirements of the standard.

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